TiviMate EPG Not Working? Complete Guide to Fix Missing Guide Data 2026

1 Why this works: 45% of wrong guide issues start with an incorrect or outdated EPG URL from your provider .

Step-by-Step Instructions:

1. Log into your IPTV provider’s website or customer portal
2. Find your EPG URL or XMLTV URL (different from your playlist M3U URL)
3. In TiviMate: Settings > EPG > EPG Source
4. Paste the correct URL (must end in .xml or .xml.gz — a standard website link won’t work)
5. Save and go to Settings > EPG > Update EPG

2 Why this works: TiviMate holds onto old EPG data that needs to be cleared .

Step-by-Step Instructions:

1. Go to your Android TV / Firestick Settings
2. Find Apps > TiviMate
3. Click Force Stop
4. Then hit Clear Cache (⚠️ NOT “Clear Data” — that deletes your playlists)
5. Open TiviMate and go to Settings > EPG > Update EPG

Your app was using old cached data. Clearing cache forces it to fetch fresh data from your provider .

3 Why this works: TiviMate has an EPG Log in settings. Open it and look for the word “Success.” If you see “Error” or “Failed to parse,” the data source is bad .

Step-by-Step Instructions:

1. Go to Settings > EPG > EPG Log
2. Look for error messages
3. Common errors and what they mean:
   • “404 Not Found” — EPG URL is dead
   • “Failed to parse” — URL not pointing to valid XML file
   • “Connection timeout” — Provider server down

As TiviMate Companion explains, reading the logs tells you exactly where the failure is occurring .

4 Why this works: If your guide shows programs but times are wrong, it’s almost always a timezone configuration issue .

Step-by-Step Instructions:

1. In TiviMate, go to Settings > EPG > Time Offset
2. Adjust by +1 or -1 hour depending on your region
3. Test with a channel you know (e.g., if news at 6:00 PM shows at 5:00 PM, add +1 hour)
4. Repeat until times match your local schedule

Pro Tip: Most European users need +1, US users typically need 0 or -4 depending on timezone .

5 Why this works: For channels that still don’t show guide data, the tvg-id in your playlist doesn’t match the EPG source .

Step-by-Step Instructions:

1. In TiviMate, navigate to the problem channel
2. Long-press or use the options menu
3. Select “Assign EPG” or “Change EPG Channel”
4. Search for the correct channel name and select it
5. TiviMate remembers this mapping for future updates

This is especially useful for sports channels that often have different names across providers .

6 Why this works: TiviMate Premium allows multiple EPG sources. If one source doesn’t cover all channels, add a backup .

Step-by-Step Instructions:

1. Settings > EPG > Add EPG Source
2. Enter a second EPG URL (from your provider or a free source like iptv-org)
3. Assign both sources to your playlist
4. TiviMate will merge data from all sources

Free EPG backup URL: https://iptv-org.github.io/epg/index.xml

7 Why this works: Proper update scheduling prevents future issues .

Recommended settings:

• Update on app start: ON
• Update interval: 6-12 hours
• Keep EPG for: 7-14 days

8 When to use: Only try this if nothing else works—it resets everything .

Step-by-Step Instructions:

1. WRITE DOWN YOUR PLAYLIST URL AND EPG URL from TiviMate settings
2. Go to Settings > Apps > TiviMate > Storage
3. Tap “Clear Data” (this resets TiviMate to factory settings)
4. Open TiviMate—it will be like first install
5. Re-enter your playlist and EPG URLs
6. Start fresh with clean configuration

9 Why this works: Sometimes the problem isn’t you—it’s your provider .

Signs it’s a provider issue:

• Multiple users reporting same problem on forums
• EPG URL works in browser but not in TiviMate
• Provider’s server status page shows downtime

As Unipark Forum users report, checking provider status before troubleshooting saves hours .