Refund Policy
This Refund Policy explains how refunds are handled for Tivimate IPTV services, subscriptions, and trial-related requests. Please read carefully before submitting a refund request.
1. IPTV Service Nature
Tivimate IPTV provides digital IPTV services. Once an IPTV subscription or trial is activated, access credentials and streaming resources are immediately allocated.
2. Trial Usage Policy
Free trials are offered for evaluation purposes only. Trials are non-refundable and limited to one per user or household.
3. Subscription Refund Eligibility
Refund requests may be considered only under the following conditions:
- Service is not activated or delivered as promised
- Major technical issues that cannot be resolved by our support team
- Request submitted within the eligible refund timeframe
4. Non-Refundable Cases
Refunds will not be issued in the following situations:
- User device incompatibility
- Poor internet connection or ISP restrictions
- User error during setup or configuration
- Expired subscriptions
- Violation of our Terms of Service
5. IPTV Apps Disclaimer
Tivimate IPTV is an IPTV service provider. We do not own or control third-party IPTV player apps, including the Tivimate app. App-related issues are not grounds for refunds.
6. Refund Request Process
To request a refund, please complete the refund request form below. Our support team will review your case and respond within a reasonable timeframe.
Submit a Refund Request
Please provide accurate information including your IPTV app, device, and reason for refund to help us process your request efficiently.