Refund Policy
Refund And Returns Policy
The Refund Policy of TiviMate IPTV explains our commitment to providing a fair, fast, and transparent refund process. Whether it’s a cancellation, exchange, or payment issue, our team ensures every request is handled securely and efficiently. Your satisfaction is our top priority, and we’re always here to make sure you have a smooth experience with TiviMate IPTV.
Refund Policy
Refund & Returns Policy – Please Read Before Submitting Your Request
We’re happy that you’ve chosen TiviMate IPTV. Our goal is to deliver a smooth, high-quality streaming experience so you can enjoy your favorite TV shows, movies, and live channels anytime, anywhere.
We understand that sometimes things don’t go exactly as expected, so before submitting a refund request, please take a moment to read our Refund & Returns Policy below.
If you decide to proceed, our support team will be ready to assist and make sure your refund process is handled quickly and efficiently.
Here’s What You Need to Know
1. Tell Us What’s Wrong
If you’re thinking about requesting a refund, please let us know the reason.
Your feedback helps us improve our service and continue delivering the best possible streaming experience for all our users
.2. Experiencing Technical Issues?
Before you request a refund, contact our support team if you’re having trouble connecting, buffering, or logging in.
Many technical problems can be solved in just a few minutes — and our friendly support team is always available to guide you step-by-step until everything works perfectly again.
3. Need More Content or Channels?
We’re always updating our playlists and adding more channels, movies, and shows.
If there’s something specific you’d like to see — channels from a certain country, new series, or extra content — just tell us! We’ll do our best to include it in our upcoming updates.
4. Is the Stream Buffering or Freezing?
If your stream is lagging or pausing, don’t worry — we can help.
Often, these issues are related to DNS, VPN, or internet settings, and our team can walk you through a quick fix to restore smooth playback instantly.
5. Try Extra Connections
If you’re still having trouble, we can set up up to three different servers for you to test.
That way, you can find the connection that works best for your device and location — at no extra cost.
Refund and Returns Policy
At TiviMate IPTV, we want you to feel confident in your purchase. If our service doesn’t meet your expectations after troubleshooting, you may be eligible for a refund based on the following terms:
1-Month or 3-Month Subscription: Refund requests accepted within 7 days of purchase.
6-Month Subscription: Refund requests accepted within 14 days of purchase.
Annual Plan: Refund requests accepted within 30 days of purchase.
If you’ve tried our support solutions and still decide to cancel, that’s perfectly fine — we respect your choice.
Please complete the refund request form with accurate details, and our team will review and process your refund within 1–5 hours if all information is verified.
Please Note
At TiviMate IPTV, we’re confident you’ll love the streaming freedom we offer. Along with our reliable service, our Refund Policy ensures peace of mind and transparency for every user. We always welcome your suggestions for new content and channels, and we even provide free server replacements if one goes offline. Our mission remains simple — to deliver the best IPTV experience possible with quality, care, and complete customer satisfaction.
