TiviMate IPTV troubleshooting: fix the most common problems
Quick fix: most TiviMate IPTV problems are solved by re-entering the login exactly as in your email, updating the playlist and EPG, or restarting the device and router. Find your symptom below.
Find your problem
| What TiviMate shows | What to do |
|---|---|
| "Authorization failed" | Re-enter server (with http:// and port), username, and password |
| Error 401, 403, 458, 500 or 503 | See TiviMate error codes: each code and its fix |
| Playlist added but no channels | Settings → Playlists → Update playlist; then restart TiviMate |
| Channels play but the guide is empty | Settings → EPG → Update EPG; wait a few minutes. Full fix: EPG not working |
| No movies or series section | Re-add the playlist with the Xtream Codes login, not M3U |
| Guide times are wrong | Settings → EPG → adjust the time shift |
| "Error" or black screen on one channel | Try the same channel in another quality (HD/FHD) or the backup feed |
| Everything stops after some time | Check that your plan is still active, then contact us |
The 3-minute checklist
- Is the internet working? Open YouTube on the same device. If it struggles too, the issue is the connection.
- Is it one channel or all channels? One channel: try its other versions. All channels: re-check the login.
- Have you restarted? Power off the device and router for 30 seconds. It fixes more than you would expect.
Buffering instead of errors? See our dedicated TiviMate buffering guide.
Detailed fix guides
- TiviMate error codes: 401, 403, 404, 458, 500, 502, 503.
- TiviMate EPG not working: empty guide or wrong times.
- TiviMate buffering: freezing and lag.
- Reinstall TiviMate from an official source: ends most random crashes.
- Best TiviMate settings: prevent problems before they start.
Still stuck?
Contact us with your device, the TiviMate version, and the exact message on screen. For a fresh start, follow the setup guide.
Frequently asked questions
TiviMate IPTV is not working at all. What should I check first?
Check that your subscription is active, that other apps can stream on the same device, and that the server address in TiviMate matches your email exactly.
Why does TiviMate say "Authorization failed"?
Usually a typo in the username or password, a missing port in the server address, or an expired subscription.
How do I refresh my playlist in TiviMate?
Settings → Playlists → select the playlist → Update playlist.
Who do I contact if nothing works?
Contact TiviMate IPTV through the contact page with your device and the exact error message.