Refund Policy
Last updated: October 9, 2026
Note: a general refund policy, not legal advice for any particular country. Refund timing also depends on your payment provider.
Test first, free
The free 24-hour trial lets you check TiviMate IPTV in your own TiviMate app before paying. As it costs nothing, there is nothing to refund.
Refunds on paid plans
If we cannot deliver a working service, for example your login never arrives or does not work and we cannot fix it, contact us within 7 days of purchase for a fix or a refund. This applies to every plan, including the $299 Lifetime plan.
Quality concerns
Please contact us first: quality depends partly on your connection and device, and most issues are solved with the right TiviMate settings. Remaining quality-based requests are reviewed case by case.
Not covered
- TiviMate Premium or any app purchase made with the app developer.
- Change of mind after using a large part of the plan.
- Problems caused only by your own connection or device.
- Accounts suspended for breaking the Terms of Service.
How to ask
Send your order email and a short description through the contact page. Approved refunds return to your original payment method within several business days.